Privacy Policy

Effective Date: June 01, 2026

At VIBESNEAKS (hereinafter referred to as “we”, “us”, or “our”), we appreciate your trust and are fully committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, utilize our custom previewers, or purchase our custom-printed footwear (including sneakers, twist shoes, board shoes, sandals, and slippers).

Our primary operational focus is serving customers in the United States and other developed Western global regions. By using our website and purchasing our services, you accept the collection and practices detailed in this policy.

SECTION 1 - TRANSPARENT OPERATIONAL ARCHITECTURE

To maintain total transparency with consumers, payment processors, and global advertising platforms, our operational ecosystem is structured into two core international hubs:

• Fulfillment, Customization & Global Manufacturing Facility: Located in Chidian Town, Jinjiang, Quanzhou, Fujian, 362200, China. This is where your custom print orders are tailored on-demand to minimize structural textile waste.
• Authorized Logistics, Return & Exchange Hub: Located at 570 Hayden Station Road, Units A & B, Windsor, CT 06095, United States. This facility exclusively processes returns, cancellations, and quality control inspection queues.

SECTION 2 - INFORMATION WE COLLECT

We process personal information under strict legal parameters to ensure transaction transparency, order accuracy, and financial security.

2.1 Information You Voluntarily Provide

• Identity & Contact Data: Your full name, shipping destination address, billing address, postal code, phone number, and email address collected during registration, subscription, or checkout.
• Payment & Financial Coordinates: Necessary payment tool details required to process transactions. All financial information is entered directly into encrypted external payment merchant integrations; we never store your raw payment details on our local database.
• Customization Assets: Personalized layout files, custom text graphics, selected print choices, and theme selections uploaded to fulfill your specific custom print order.
• Support & Communication Records: Transcripts of any emails, inquiries, or feedback submitted to our customer care team via support@vibesneaks.com or team@vibesneaks.com.

2.2 Information Automatically Collected

When you navigate our website, our host servers log standard analytical diagnostic indicators to support system optimization and protect against fraudulent checkout behavior:

• Internet Protocol (IP) address, operating system, and hardware browser versions.
• Clickstream sequencing, time stamps, duration on targeted landing pages, and specific product links clicked.

SECTION 3 - HOW WE USE YOUR INFORMATION

We only process your personal data for legitimate, documented business functions. We do not engage in unauthorized tracking or automated profile-building.

• Order Fulfillment: To organize on-demand shoe manufacturing, orchestrate package shipments, manage track-and-trace statuses, and process eventual returns or balance adjustments.
• Customer Communication: To update you regarding manufacturing queues, shipping updates, or to directly resolve inquiries submitted to our teams.
• Strategic Marketing: To distribute exclusive sneak drops, special anniversary promotional discounts, or new thematic arrivals, provided you gave explicit opt-in consent.
• Sustainable Resource Management: To calculate exact manufacturing volumes in line with our eco-friendly, zero-waste operational principles.

SECTION 4 - CONSENT AND DATA REDUCTION

4.1 Affirmative Consent

When you submit billing details, place an order, or input a shipping address to fulfill a transaction, you explicitly consent to our collection and usage of that data to complete that exact transaction. If we request your data for optional objectives, such as marketing updates or newsletter signups, we will always present a direct, upfront choice to opt in.

4.2 Revoking Consent

You can withdraw your consent to be contacted or to have your data processed at any moment. To opt out of promotional newsletters, click the "Unsubscribe" hyperlink located at the foot of any marketing dispatch, or submit a request to support@vibesneaks.com.

SECTION 5 - THIRD-PARTY DATA DISCLOSURE

We do not sell, rent, lease, trade, or distribute your private personal information to any third party for external commercial or marketing execution.

5.1 Authorized Operational Processors

We share selected data elements with verified third-party partners strictly to execute necessary web store operations:

• Payment Gateways: To process secure transactions through certified platforms (such as credit card processors or digital wallets).
• Logistics & Couriers: To transmit shipping names and delivery locations to shipping partners to enable parcel drops.
• Technical Hosting Providers: Infrastructure applications supporting our Debutify store layout.

All technical partners are legally bound by specific confidentiality protocols and are banned from using your information for any secondary purpose.

5.2 Statutory Disclosures

We may disclose personal data if legally obligated by a court subpoena, regulatory mandate, or if a user violates our documented Terms of Service.

SECTION 6 - INFORMATION SECURITY AND PAYMENT COMPLIANCE

We use strict industry-standard measures to prevent accidental loss, altering, or unauthorized intrusion of consumer data.

• Data Encryption: All sensitive financial entries transmitted through checkout are encrypted using Secure Socket Layer (SSL) technology and cataloged using industry-grade AES-256 system storage.
• PCI-DSS Compliance: Our payment processing infrastructure adheres strictly to the Payment Card Industry Data Security Standard (PCI-DSS) protocols overseen by the PCI Security Standards Council.
• Access Limitations: Internal personnel access to your data files is strictly restricted to employees performing verification, fulfillment, or customer care roles.

SECTION 7 - COOKIES AND DIGITAL ARCHIVING

Our platform deploys technical cookies to optimize page navigation, retain currency choices, preserve shopping cart selections, and recognize returning members. You can instruct your native computer browser to discard or block cookies via its internal configuration settings. Note that selecting this restriction may limit access to specific design mechanics or checkout processing paths.

SECTION 8 - MINORS' PRIVACY ASSURANCE

Our online marketplace is curated exclusively for adult consumers who are at least 18 years of age. We do not intentionally harvest data points from minors under the age of 18. If a parent or authorized legal guardian discovers that a minor has submitted personal information on our storefront, please contact us immediately at support@vibesneaks.com so we can purge the record from our active databases.

SECTION 9 - INTERNATIONAL DATA TRANSFERS & REGULATORY RIGHTS

Because our manufacturing facilities are located in Asia and our return facilities operate in North America, your information will be safely transferred across international borders to fulfill transactions.

9.1 European Union (GDPR) Rights

If navigating from the EU or EEA, you are granted specific statutory protections, including the right to request clear copies of your records, correct inaccurate fields, request permanent data deletion, or restrict processing activities.

9.2 California Consumer Privacy Act (CCPA)

California citizens maintain distinct privileges regarding the management of their personal data, including the right to request comprehensive disclosure of collected data types and the absolute right to forbid the sale of personal information.

To exercise any of these privileges, please file an official request with our compliance team at support@vibesneaks.com.

SECTION 10 - DATA RETENTION GUIDELINES

We maintain user records only as long as necessary to complete your sneaker orders, settle customer service inquiries, resolve tax requirements, or comply with mandatory accounting rules. Once a data category finishes its legal retention cycle, it is permanently scrubbed from our systems or anonymized.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or adjust this privacy framework to accommodate shifting regulatory standards or website enhancements. Any structural amendments take effect immediately upon their publication on this webpage. We recommend users consult this policy statement periodically to stay informed about our data protection standards.

SECTION 12 - CONTACT DETAILS

• Customer Support Email: support@vibesneaks.com
• Business Inquiries Email: team@vibesneaks.com
• Customer Support Hotline: +1 914-520-4105
• Operational Service Hours: 9:30 AM to 5:00 PM, Monday through Sunday
• Global Fulfillment & Manufacturing Center:Chidian Town, Jinjiang, Quanzhou, Fujian, 362200, China
• Registered US Logistics & Return Hub:Mr. LI-YC9226, 570 Hayden Station Road, Units A & B, Windsor, CT 06095, United States