Terms of Service

Effective Date: June 01, 2026

This website is operated by VIBESNEAKS. Throughout this site, the terms “we”, “us” and “our” refer to VIBESNEAKS. We offer this website, including all information, products, tools and services available on this site to you (“you”, “user”, “customer”), subject to your acceptance of all terms, conditions, policies and notices set forth on this page.

By visiting our website, browsing products, subscribing to newsletters or placing orders for our custom printed sneaks, you engage in our “Service” and agree to be bound by the following Terms of Service, including all additional policies referenced herein via hyperlink. These Terms apply to all visitors, browsers, customers and users of this website.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of this site, you confirm your full acceptance of these terms. If you do not agree with any part of this agreement, you are not permitted to use our website, products or services. Any new features, tools or functions added to our store shall also be governed by these Terms of Service. We reserve the right to update or revise these terms at any time, and your continued use of the website after updates constitutes acceptance of the revised terms.

Our online store is hosted on Shopify Inc., which provides us with a secure e-commerce platform to sell custom printed trendy sneaks mainly for customers in the United States and other developed Western regions.

SECTION 1 - ONLINE STORE ELIGIBILITY & USAGE RULES

By agreeing to these Terms of Service, you represent and warrant that you have reached the age of majority in your state, province or country of residence. If you are purchasing products for minor dependents, you confirm that you hold full legal guardianship and consent to their use of this website.

You agree not to use our products, website or services for any illegal, unauthorized or infringing activities. You shall comply with all local, national and international laws, including copyright, trademark and intellectual property laws related to printed patterns, anime & movie IPs, artwork and graphics displayed on our sneaks.

You are prohibited from transmitting computer worms, viruses, malware or any destructive code that may interfere with the normal operation of our website. Any violation of these terms will result in immediate termination of your access to our services and orders.

SECTION 2 - GENERAL CONDITIONS

We reserve the absolute right to refuse service, cancel orders or restrict access to our website to any person for any reason at any time.

You acknowledge that non-payment related content you submit may be transmitted unencrypted across multiple networks and adjusted to fit technical requirements of connected devices. All credit card and payment information is fully encrypted via SSL technology during network transmission to protect your security.

Without our prior written permission, you may not reproduce, duplicate, copy, sell, resell, exploit or distribute any part of our website, products, custom print designs, service content or brand assets. All headings in this agreement are used for convenience only and shall not limit or alter the legal effect of these Terms.

SECTION 3 - INFORMATION ACCURACY & TIMELINESS

We do not guarantee that all content, product descriptions, images, pricing, promotions or shipping information on this site is completely accurate, complete or up-to-date. All materials on this website are for general reference only. Any reliance on the content of this site is at your own risk.

This site may contain historical product information, which is not updated in real time and is for reference purposes only. We reserve the right to modify website content, product descriptions and print themes at any time without prior notice. It is your responsibility to regularly check our website for updates and changes.

SECTION 4 - SERVICE & PRICE MODIFICATIONS

All product prices are subject to change without prior notice. We reserve the right to modify, suspend or discontinue any part of our website, products or services at any time, with or without notice. We shall not be liable to you or any third party for any price changes, service suspension or discontinuation.

SECTION 5 - PRODUCTS, CUSTOMIZATION & CONSUMER PROTECTION

All footwear items displayed on our platform are custom-printed, tailor-made sneaks—including twist shoes, skate sneakers, sports sneakers, sandals, and slippers. To honor our eco-friendly, zero-waste principles, every single order is manufactured uniquely on-demand following the completion of your checkout.

5.1 Print Customization & Visual Representation

We offer diverse on-demand print arrangements across multiple artistic aesthetics (including Americana, Graff Tags, Cyber Vibes, Retro Grunge, animated themes, and floral prints). We use premium digital printing configurations to display item layouts, colors, and design themes as accurately as possible. However, because technical screen hardware, device configurations, and surrounding environmental lighting vary, we cannot guarantee that the exact color layout rendered on your monitor will be a absolute 100% duplicate of the physical canvas.

5.2 Standard Return & Replacement Guidelines

• 14-Day Free Replacements: We offer a 14-day replacement guarantee from delivery for verified manufacturing flaws, severe digital print mismatches, or wrong warehouse fulfillment (incorrect size, model, or color). Photo/video evidence is required.
• 14-Day Standard Returns (Buyer's Remorse): We accept returns for a refund within 14 days of delivery. Items must be unworn, unwashed, and in original packaging.
• Fees and Obligations: For all non-quality related returns, customers are responsible for return shipping costs to our US hub: Mr. LI-YC9226, 570 Hayden Station Road, Units A & B, Windsor, CT 06095, United States. We charge Original outbound shipping fees are non-refundable.

For our finalized structural steps, specific operational timetables, and our secure domestic return warehouse address coordinates, please view our independent Replacement & Refund Policy page.

5.3 Geographic Sales & Discontinuation Rights

We maintain the operational authority to limit custom product distribution to targeted geographic countries, territories, or specific household accounts to preserve fulfillment efficiency. All descriptions of customizable footwear silhouettes, graphic themes, and active platform pricing can be adjusted or discontinued at our sole discretion without mandatory prior announcement. Any product framework offered on this platform is entirely void where prohibited by local consumer laws.

SECTION 6 - BILLING, ORDER & ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order at our sole discretion. Restrictions may apply to orders placed by the same customer account, payment method or shipping address, especially for suspected resellers, distributors or malicious bulk orders. If we cancel or modify your order, we will attempt to notify you via the email or contact information you provided.

You agree to provide current, complete and accurate billing, shipping and contact information for all orders placed on our store. You shall promptly update your account details including email address, payment card information and expiration dates to ensure smooth transaction processing and communication.

For detailed rules about returns, refunds and shipping, please refer to our independent Return & Refund Policy and Shipping Policy pages.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to third-party tools and services that we do not monitor, control or manage. You acknowledge and agree that we provide access to these tools “as is” and “as available” without any warranties, representations or endorsements of any kind.

We assume no liability arising from your use of third-party tools. Your use of all third-party services provided via our website is entirely at your own risk. We may launch new functions, tools and services on this website in the future, and all new services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services on our website may contain materials or links from third parties. Third-party links will redirect you to external websites that are not affiliated with VIBESNEAKS.

We are not responsible for examining or evaluating third-party content, services or privacy policies. We do not warrant and will not bear any liability for any third-party websites, products, services or transactions you conduct on external platforms. Please carefully review the terms and policies of all third-party websites before making any transactions. All complaints related to third-party products shall be directed to the corresponding third party.

SECTION 9 - USER SUBMISSIONS, COMMENTS & FEEDBACK

If you send us creative suggestions, feedback, comments, ideas or other materials (collectively “Submissions”) via email, website message or other channels, you grant us the unrestricted right to edit, copy, publish, distribute, translate and use these Submissions in any form for business purposes.

We are not obligated to keep your Submissions confidential, pay compensation for your feedback or reply to every comment we receive. We reserve the right to monitor, edit or remove content that we deem unlawful, offensive, threatening, defamatory, obscene or violating intellectual property rights or these Terms.

You agree that your comments and Submissions will not infringe the copyright, trademark, privacy or other legitimate rights of any third party. You shall not upload viruses, false information or malicious content. You are solely responsible for the authenticity and content of all comments you post.

SECTION 10 - PERSONAL INFORMATION, DATA RETENTION & PRIVACY RIGHTS

Your submission and processing of personal information through our online storefront is strictly governed by our Privacy Policy. We deploy advanced Secure Socket Layer (SSL) encryption protocols to safeguard all incoming user transactions.

We retain your necessary transaction records, order details, and historical billing data only for as long as required to successfully fulfill your custom footwear drops, provide customer care interactions, resolve tax requirements, or comply with standard global financial accounting laws.

In strict compliance with regional data protection frameworks—including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA)—users maintain the absolute right to access, amend, restrict, or request the permanent erasure of their personal information from our active systems. If you wish to submit a data erasure request or have questions regarding how your files are managed, please contact our compliance team directly at support@vibesneaks.com. We process valid data deletion requests within standard legal timelines without administrative charge.

SECTION 11 - TYPOS, ERRORS & INFORMATION OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, shipping fees, promotions, order processing time and product availability. We reserve the right to correct all errors, update information or cancel orders at any time without prior notice, even after your order has been submitted.

We are not obligated to actively update all website content unless required by law. No update timestamp on the website shall be regarded as a full revision of all information.

SECTION 12 - PROHIBITED USES

In addition to other restrictions stated in these Terms, you are strictly prohibited from:

• Using the website or its content for any illegal or unlawful activities;
• Inciting others to participate in illegal acts or violate local regulations;
• Infringing our intellectual property rights, including brand logos, print patterns, artwork and IP designs;
• Harassing, insulting, discriminating or defaming other users or our team;
• Submitting false or misleading order information and contact details;
• Uploading or transmitting viruses, malware or destructive code;
• Collecting, tracking or stealing other users’ personal information;
• Spamming, phishing, crawling, scraping or using automated tools to collect website data;
• Interfering with or bypassing the website’s security systems and access restrictions.

We have the right to terminate your access to all services if you violate any of the above prohibited behaviors.

SECTION 13 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not warrant that the use of our website and services will be uninterrupted, timely, secure or completely error-free. We do not guarantee the accuracy and reliability of all results generated from using our services.

You agree that we may suspend or stop providing services indefinitely without prior notice. You explicitly confirm that your use of our services is at your own risk. All products and services are provided “as is” and “as available” without any express or implied warranties, including merchantability, fitness for a specific purpose and non-infringement.

Under no circumstances shall VIBESNEAKS, its staff, suppliers and partners be liable for any direct, indirect, incidental, punitive or consequential damages, including lost profits, lost data and replacement costs, arising from your use of our website or products. Some jurisdictions do not allow liability limitation clauses, so our liability will be limited to the maximum scope permitted by local laws.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless VIBESNEAKS, our affiliates, partners, employees, contractors and suppliers from all claims, demands, losses, liabilities and reasonable attorney fees raised by third parties, arising from your breach of these Terms of Service, violation of laws or infringement of third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void or unenforceable by relevant authorities, the invalid part shall be separated from the agreement. The remaining provisions shall remain fully valid and enforceable in accordance with applicable laws.

SECTION 16 - TERMINATION

All obligations and liabilities of both parties incurred before termination shall remain effective after the agreement ends. You may terminate these Terms at any time by stopping the use of our website and services and notifying our customer support.

If we determine that you have violated any clause of these Terms of Service, we may terminate this agreement and your access to our services at any time without prior notice. You shall be responsible for all outstanding payments and liabilities incurred before termination.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise any right or enforce any provision of these Terms shall not constitute a waiver of such right. These Terms of Service, together with all published store policies, constitute the entire agreement between you and VIBESNEAKS, superseding all prior oral and written communications and agreements. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - UPDATES TO TERMS OF SERVICE

You may review the latest version of these Terms of Service on this page at any time. We reserve the right to update, modify or replace any part of these Terms at our sole discretion by posting changes on the website. It is your responsibility to check this page regularly for updates. Your continued use of the website after updates means you accept the revised Terms of Service.

SECTION 19 - CONTACT INFORMATION

• Customer Support Email: support@vibesneaks.com
• Business Inquiries Email: team@vibesneaks.com
• Customer Support Hotline: +1 914-520-4105
• Operational Service Hours: 9:30 AM to 5:00 PM, Monday through Sunday
• Global Fulfillment & Manufacturing Center:Chidian Town, Jinjiang, Quanzhou, Fujian, 362200, China
• Registered US Logistics & Return Hub:Mr. LI-YC9226, 570 Hayden Station Road, Units A & B, Windsor, CT 06095, United States